Privacy Policy

Last updated: October 9, 2026

Terracrown respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or submit a request for a quote or other service inquiry.

Information We Collect

We may collect information that you voluntarily provide through our request-a-quote form or other contact forms, including your name, contact details, property address, project details, service preferences, and any message or information you choose to submit. We may also collect basic technical information needed to operate and secure the website.

How We Use Your Information

Terracrown uses the information collected through our forms solely for internal business purposes, including responding to inquiries, preparing estimates, communicating about requested services, scheduling and managing jobs, maintaining client records, and providing customer service.

How We Store Your Information

Information submitted through our request-a-quote form is stored in Terracrown’s internal client database and may also be retained in our website’s administrative systems as needed to operate the forms and manage inquiries. We retain information for as long as reasonably necessary for business, service, record-keeping, and legal purposes.

Information Sharing

Terracrown does not sell, rent, or share information collected through our request-a-quote form with outside parties for their independent marketing or other external use. We may disclose information only when reasonably necessary to operate our business, comply with a legal obligation, protect our rights, prevent fraud or misuse, or protect the safety of our customers and others.

Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, performance, analytics, or remembering preferences. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Third-Party Services

Our website may rely on service providers that help us host, secure, maintain, analyze, or operate the website and its forms. These providers may process limited information on our behalf and are expected to use it only to provide their services. We do not use the information collected through our request-a-quote form for external marketing purposes.

Security

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website or electronic storage system can be guaranteed to be completely secure.

Your Choices and Requests

You may contact Terracrown to ask about the personal information we hold about you, request correction of inaccurate information, or ask that information no longer be used for a particular purpose, subject to applicable legal and business record-keeping requirements.

Children’s Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how Terracrown handles personal information, please contact us at info@terracrown.ca o or by phone at 705-773-8019.